FAQs

We supply you with everything you need to wash and dry your dog: warm water, waist-high tubs, waterproof aprons, ramps for large dogs, shampoo, conditioner, ear & eye wipes, brushes, towels, dryers, and after-bath spritz. However, you are welcome to bring your own shampoo or supplies if you would like, especially if your fur baby requires medicated shampoo.

Dogs get matted in a variety of ways. The most common ways coats become matted is when they rub and roll on carpet, play or wrestle with a companion dog, consistently wearing collars, harnesses, or sweaters,  scratch, bite, or lick themselves, or repeatedly getting wet & drying without brushing.

Matted or tangled fur and hair can cause or hide skin that is red, irritated, swollen or infected. A painful experience can make a dog reluctant to be groomed even under normal grooming conditions.

If there is a way that a dog can be de-matted & brushed out without pain or injury to the skin we will always do that. However, if the matting is severe or in sensitive spots, it is most humane to shave the coat short and start over. A dog’s coat will always grow back – they will only have a ‘crew-cut’ for a few weeks.

The best way to keep your dog mat free is regular brushing at home with the proper tools for their coat type or having them bathed & brushed, or even just brushed by professional groomers. We charge $5 for every 5 minutes of brushing if you ever need brush out services.

For dogs that get a haircut regularly, it’s okay to go shorter in the hot weather, primarily for ease of maintenance. A dog’s cooling system is totally different from ours. Just because we think that we would be hot in a fur coat in the summer doesn’t mean a dog is. A dog’s coat insulates them from the heat as well as from the cold. For double-coated breeds (top coat & shorter, furry undercoat) a better alternative to shaving is to have the dead & shedding undercoat removed while leaving the healthy protective undercoat & top coat.

We also offer an upgrade, the Furminator de-shedding system, which is an excellent way to keep a dog’s coat & skin in prime condition not only in the summer months, but year round. The process involves bathing them in specially formulated Furminator shampoo that we let soak for 5 minutes and then we apply the Furminator Condition to further loosen the trapped undercoat and let soak for 10 minutes. We then finish by using our high velocity dryers to help blow away more dead coat and then brush out with the Furminator tool to strip away the last of the excess hair & leave a shiny, healthy coat.

Regular treatments can reduce shedding by up to 90%!

Our appointments are scheduled on the hour, but this does not mean your dog’s service will be completed within that time frame. Our scheduling system is designed to allow appointments to overlap, promoting efficiency while ensuring a low-stress experience for all pups.

“WHEN WILL MY PUP BE DONE?” The type of service, breed of dog, coat texture, and behavior determines the service time frame per pup. Due to these variables we can not quote a specific time. Please be patient with us so your pup can enjoy their Spaw Day. If you would like your pup done in a timely manner, please inquire about our EXPRESS service.

THE PROCESS: After a dog is checked in and has time to adjust to their surroundings the groomer will begin to prep your dog. This includes brushing, de-matting & removing excess hair if necessary, clipping nails, cleaning ears, etc. The next step is bathing where we express the anal glands if needed . After the bath, the dogs are towel dried and then blown dried with a high velocity, heated, air dryer to remove excess water & fluff or smooth the coat. If the dog is uncomfortable with the high velocity dryer, we will place them in our kennel room and allow them to dry with the kennel fans which takes much longer. The last step is to finish the dog by brushing the fur and then cutting/trimming/scissoring/shaving the fur which usually takes the most time. It is not a fast process but it is structured to ensure each dog has a calm, rewarding experience and leaves looking good & feeling refreshed.

We have lots of treats to spoil your fur babies! We have a gourmet treatery which includes the ‘GIVEPET’ treat line where every bag sold gives to shelter dogs, peanut butter drops, cheese biscuits, sweet potato/pumpkin/chicken biscuit assortment, ice-cream and sprinkles,  and peanut butter cups. We have pre-made bags for you to grab or you are welcome to mix and match to create your own treat bags.

We also have single frosted cookies which are wheat, corn and soy free. We change up our variety but some take the shape of donuts, ice cream cones, and seasonal items like Easter eggs, pumpkin spice lattes, and ugly Christmas sweaters. We always have happy birthday bone cookies available in small and large sizes as well as birthday balloon cookies.

Our Pet Deli consists of all natural treats and includes: femur, knee caps, pig snouts, pig ears, chicken feet, duck feet, moo tubes, roast beef strap, turkey link, lamb crunch, knuckles, and boar bones. We keep these all natural treats frozen to keep them fresh!

For birthdays and gotcha days, we also sell cakes and cupcakes made to order. See our ‘Custom Cakes and Pupcakes’ tab for more information.